Printables Help and Error Messages

Packs help

I’ve been getting a lot of questions about not being able to download the PDFs. Changes were made because of people not following the terms of use.

Download section

Make sure you are able to find the links. Each PDF has links for the downloads farther down the page. Look for the Download section in the packs and other printables.

This is where it is for the packs:

Packs help

This is where you might find it on the other sections:

Packs help

Errors & Download Problems

If you receive the following error: “File does not begin with ‘ %pdf- ‘” you need to update your Adobe Reader to the most current version.  Keep in mind the standalone reader and the browser plugin are separate pieces of software and may need to be updated individually.

If you click on the download link and nothing happens, and you have already updated your Adobe Reader, then right click on the links and save as. This will save the PDF to your computer.

Packs help

If you are sent to the homepage and have updated your Adobe, it means your browser did not send referrer information, or your security software blocked it. Referrer data is required to prevent the most common kind of content theft.

If you are presented with a 301 error page then your browser is set to notify you of redirects rather than following them automatically. However, the only 301 redirect is the one caused by not sending referrer headers, as above.

If none of that works try another browser. I have found most people using IE have not been able to get the PDFs, probably due to its strict default settings.

I hope that this will help everyone that has been emailing me.

Please understand that I can’t email out PDF files. If I did that I would be emailing them all day long and get nothing else done.

Cassie – 3Dinosaurs.com

About Cassie

Cassie is a mom of three stomping, romping, and roaring girls. She blogs about fun art and craft activities and printables she makes. She includes the odd review of products every now and then. She also blogs about the places that she has taken the girls called trip reviews. She has a few free printable pack for kids ages 2 to 8 and always adding more. She loves to get comments and feedback and always looking for new things to try or do with her girls.
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115 Responses to Printables Help and Error Messages

  1. Dawn Del Rossi says:

    I thought it was just me! So glad you cleared this up. I love your printables

  2. Kendall says:

    Thanks for all the help. 🙂

  3. Shelly says:

    Hi

    Thanks for this stunning pack
    I managed to download your dishes packs1, 2 and 3 fine but the bank one – I get an error message.

    Shells

  4. Lizzie Ater says:

    I was able to download a lot of your items a few weeks ago but I can not download the Thanksgiving pack 🙁 I have tried several times on 2 seperate days. I have Adobe Reader and even checked to make sure it was updated and still can’t get them. Everytime I click on one of the links to download, it sends me to your homepage 🙁

  5. Ivy says:

    I love your blog and your printables!! Unlike the people above, I’m not having trouble downloading the docs, I’m having trouble saving it. It gives me a message asking me for a password… Can you tell me how to save it please?? You have great resources and I’d hate not to have them. Thanks for your help!!

    • admin says:

      There is no password required to save the files. You right click on the links and save link as or open up the files in the browser and use adobes options of saving there.

    • admin says:

      You might also want to try clean out your cookies and cache. That may solve the problem.

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  8. I am having a lot of problems down loading the St Patrick’s Day printable’s , I was able to print the first pack with no problem but 2 & 3 won’t print. I have the Adobe and it is updated, I also use these for my preschool class and really love them. It the best site I have seen in along time. Thank-you for your dedication to young children.

    • Cassie says:

      Please make sure you try all of the options. A lot of times people skip the last ones that are trying a different browser and right click and save as.

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  10. Maryanne says:

    I would love to be able to use your downloads but unfortunately I have tried everything you suggest and still can not open them. HELP PLEASE.
    I have removed adobe and reinstalled the latest. I have tried saving link as in different places, I have tried using firefox instead of IE and still no luck.
    I have never had problems downloading pdf’s from any other site.

    • Cassie says:

      I send you an email with additional questions.

    • Cassie says:

      I have a lot of security on my pdfs because of issues of stealing. I’m sorry but I can’t email pdfs out.
      Did you update the browser plug in for adobe as well as the one for your computer?
      Did you try the save as in Firefox?
      Did you try Chrome?
      Did you try rebooting your computer at any time?
      Did you check the security on your computer to see if it blocks refers from a website?

  11. saritha says:

    i loved your way of teaching . it was very helpful to me. its a fantastic website. i found one website which is best and free of cost to teach my child . thank you. and all the best for you. like this create new new worksheets which will be helpful to mamas of home to teach their childs.

  12. Patti says:

    I love your printables! I am a 1st grade teacher and I am going to use some of them as supplemental materials for my class. When I was viewing and preparing to print a few pages from your “leaf packs”, I noticed a spelling error. I think it was in pack 1, Leaf Statement Writing, p.27; the first sentence has the word September spelled wrong. The “t” is missing.
    Thanks again for the hard work you put in to prepare all of these pages!

  13. I have tried to open PDF files and save but I can’t get anything to work. I only get a blank page. What should I do? I’m not too computer savvy–help! Thank you

    • Cassie says:

      In this same post there is information about updating your adobe reader. Please start by updating that then try again. Then read through all the different suggestions.

  14. Tonya says:

    hi I downloaded your Bob book printable pack a long time ago and the entire PDF downloaded just fine but when I go to print it off the last 6 pages do not print. They are the make your own sentence using ___________ pages. None of those pages on books 3 or 4 will print. I am only able to print 16 out of 24 pages. I can view them in the document but they won’t print. Has this happened before and what can i do to get it to print. I have checked my printer and it is updated and working fine it prints only part of the pdf.
    HELP

    • Cassie says:

      Okay I have 4 sets of BOB Books printables. I don’t know what set you are talking about and I’ve not ever had any problem printing the pages at all nor has anyone else reported any errors.

      I have printed all of them from the pfds as well, since I used them with my girls. I’m not sure how to help you. Sorry.

  15. Michelle says:

    Hi there!
    I found your Winter Olympic pack yesterday and saved the links to come back and print today. Yesterday the pdf pulled right up to print on each section, but today the only section it let me print was Part 4? :/ You have such amazing resources and I’d really love to be able to use them. Any clue as to what the problem might be? It let me back to this page instead of to the pdf like it did for Part 4.

    • Cassie says:

      I would suggest reading over the post above. It has suggestions to help you out. It sounds like you need to update your adobe or try a different browser.

  16. Lisa says:

    I am trying to print out the packs and I keep getting the words in jibberish? There are blocks and numbers, but not actual words printing. What do I need to change in order to print these packs?

  17. Sheryl says:

    I love your printables! Thank you for sharing with us 🙂 I do have one question… What is the best way you have found to print it all? It seems like it is costing me a fortune on ink from my color inkjet. What printer laser/inkjet, or brand do you or your readers suggest?

    • Cassie says:

      I don’t have one that I recommend. I will say that I print a lot of my printables in draft and let the ink go until it streaks really bad before changing. I have a color laser from Brother.

  18. AnaMaree says:

    Love these!!! On your desk helper 1-100 grid (100 Chart) there are two 48s and no 38. fixed with some white out and a pen. Thanks for your free printables, my granddaughter uses this to help her with her higher numbered dot-to-dots 🙂

    • Cassie says:

      Thanks for letting me know. The one I have printed we used is fixed. I guess I did not get it uploaded! I’ll do that right now.

  19. Deborah says:

    Oh Cassie, I really hate to bug you. I have read through all your questions/comments 3 times to make sure my questions weren’t already on here. I’m embarrassed to even ask. What constitutes as “stealing”? I really don’t want to be doing that. I printed off some ABC packs and used them with my daughter. I have kept them and plan to use them with a daughter again this year. I’ve never copied or given them to anyone. Am I in violation? If so, please tell me how I can right this situation.
    Also, my problem is only with printing. I can download your packets just fine. I can save them just fine too. Browser is updated. Adobe is updated. However, when I try to print any printables past “Tt”, the print preview is blank, and nothing will print. It doesn’t sound like anyone else above has had this problem. I have three computers, and I have the same problem on all three.
    I don’t expect you to be a computer genius, but if you had any thoughts, I’d love to hear them.
    Thank you for all your hard work and time,
    Deborah

    • Cassie says:

      You are not stealing by using them with your daughter. It sounds like you are following the terms of us.

      Are you downloading the files to you computer and printing them or just previewing in the browsers and printing? What browser are you using? Have you tried a new browser in any of your tries?

      I tested printing from the browser and downloading this morning. I had no issues printing any of the files. I tested a page from every files past T and found no issues.

      • Deborah says:

        Cassie, I hope this helps everyone. After saving, it still would only show me a blank page in the print preview. I have had my computer off for a few days. I decided to delete the files since I couldn’t print them, but for some reason when I brought them up this time, they worked!
        So maybe to anyone else who has updated everything and saved it, and is using the proper browser–just restart your computer? I don’t know, but it worked for me.
        Thank you for all your hard work Cassie,
        Blessings

  20. Meagan says:

    Thank you! I found you on Pinterest looking for Christopher Columbus ideas for our homeschool. Lovely work! I was having problems printing, only getting blank pages. I thought it was because I have a Mac, but one user suggested restarting the computer and even though I had just restarted mine today, it worked!

    Blank pages= restart computer!

    Thank you so much! Meagan

  21. Amalie says:

    Thanks you for reiterating all your helps in your comments to people. After having it crash trying to open it on several computers and several browsers I saw your link to this post in the bottom of the columbus packet I was trying to download. Thanks for all that your work in helping the rest of us out.

  22. Erin Szarban says:

    Doesn’t seem like anyone else is having my problem. I was trying to print some of the pages from your Christopher Columbus pack 1 and part or the page prints again on another part of the page. I’ve updated both adobes, restarted, and tried to print from both the web browser and the saved versions, but they all come out the same.

    • Cassie says:

      I would make sure you are printing as an image and what the setting on your printer are. You can always look at the print preview in adobe and see what is says it is going to print. Make sure it says shrink over size pages.

  23. Stéphanie Bachand says:

    I, i’m a french teacher and I just want to say that I think it’s great that there are activities in french. I hope there will be other. Thanks

    • Cassie says:

      Sorry there will be no more French activities. The person is no longer doing it and I ran into to many problems.

  24. Rose Pagel says:

    I am still having issues printing, when I print without saving the file to my desktop it prints each page as if it is four of that page on one page. It is very frustrating and has resulted in lots of wasted ink and paper.

    • Cassie says:

      Printing is an setting on your computer. The printables are set up as one per page. You need to make sure it is single page is set in the adobe acrobat reader setting. I don’t have any control over the settings on your computer.

  25. Becky says:

    First of all thank you for sharing your talent with all of us! I am trying to download your Roll a Monster game in your monster pack. Anything else of yours that I try to print out is working just fine except for this. When I click download it does just fine but then when I go to print off the download it only prints blank pages. I have tried 2 different computers with different programs. I tried saving the PDF to my computer and it pulls up and looks like it will be fine but when I go to print it is still blank. I tried 3 other things from your site and they all printed out fine so I don’t think I’m doing something wrong. Will you check on your end and see if there is something different. I am hoping to use this cute game in my daughters class Halloween Party on Thursday so if you could get back to me soon I would appreciate it.

    • Cassie says:

      You have tried all the suggestions I would give. I would check to make sure you adobe is up to date. I know it recently updated. I know people have rebooted their computers and tired again and that has worked. It is not made any differently than any of the other pdfs on the site. I double checked the file and it is fine and I downloaded at got it to print just fine. You did the right click and save as so you have the file on your computer?

  26. Marie Purdy says:

    Good Morning Cassie~
    The packs you put together and share for free are an invaluable resource for me and my family LOVE, LOVE, LOVE them!! However I have had some trouble printing some of them, but not all. They print, but when they come out the information on the sheet looks like it has copied only part of the page and has duplicated it in four quadrants on the page if that makes any sense. Please help 🙂
    The packs I have had trouble with so far:
    -Peter Peter Pumpkin Eater
    -Fall
    -Woodland
    -BBQ
    -Zoo
    Thank you in advance
    ~Marie

  27. Marie Purdy says:

    Hi Cassie~

    I downloaded your Christmas Learning Pack and wanted to print some activities off from the part 1 section, but when I clicked on it it took me to the home page, please help 🙂 All other parts seem to be in working order.

    Thanks so MUCH!
    ~Marie

    • Cassie says:

      Please Try all the suggestion in the error help. They do work. I would make sure your adobe is up to date and try the right click and save or a different browsers. The suggestions in this post do work.

  28. Robin says:

    Hello,

    Thanks so much for the number packs they are great! I have been trying to open your number 7 pack, but every time I click on it I get an error message saying it was not found on the server. Is there another way to access this pack?

  29. Amber says:

    Is there any solution for Mac users? I cannot download anything due to the OS on my Mac!

    • Cassie says:

      I have not had anyone have problems with getting them on a Mac. What issue are you having? Is it opening the files

  30. Teresa says:

    hello!
    I´m trying to download the new trace ABC and I don´t know what is problem can you help me?? I think it was a problem with it…
    hugs

    Thank you
    Teresa

    • Cassie says:

      Read over the Errors sections above. Each of the 4 suggestions have worked for people. I have checked the file and everything is fine with it.

      The suggestions that work for most people are the Right Click and Save as or Use a Different Browser.

  31. Heather says:

    Can not download the mini world pack. I followed all you help instructions, read everything and still nothing. Please help.Thanks!

  32. Karyn Esplin says:

    Cassie,

    Thank you so much for taking time to make all your printables. I love them and use them with my kids all the time! I just wanted to tell you that I just printed out your ABC Trace and Dot the Letter pack and found an error that I thought you might like to fix. Everything looks great, except on the letter L page. In the circles to dot the L’s, there are A’s instead of L’s. I just wanted to let you know so you can fix it if possible.

    Thanks,
    Karyn Esplin

    • Cassie says:

      Thanks for letting me know. I thought I had already uploaded the fix. It has been uploaded now!

      • Karyn Esplin says:

        Thanks so much, Cassie! I have the correct version now. Just FYI, I can’t find a quick link to your ABC Tracing & Dot Find printables on your ABC Printables page. I had to go back to the blog post on June 15th to get the right update. I just wanted you to know so you can add it to that page so other people can get it easily. But maybe I am just looking in the wrong place? If I am just missing it, sorry!

        • Cassie says:

          I try and get the links up on the donwload pages when I can. It all depends on how busy I am with projects and the girls.

          • Karyn Esplin says:

            I totally understand. Life is busy! Thanks for all you do. You are an inspiration to all of us trying to teach our kids at home!

  33. I cannot get the numbers pack to download. I love your printables!!!

    • Cassie says:

      Please try the suggestions in the Error and Downloads section. The most common things that help are making sure you adobe is up to date and trying a different browsers.

  34. Becky Haden says:

    THANK YOU!! Your site/themes are AWESOME!!! Love to see a CIRCUS one!

  35. Rosalind says:

    Hi,

    I’m having problems downloading the Monster pack – I’m using a Mac and therefore there is no ‘Save link as’ option when i ‘right click’.
    I don’t have access to any other operating system.

    Help?

    • Cassie says:

      You still need to make sure your Adobe on your Mac is up to date. There are also different types of browsers not operating systems when suggestion a different browser. I would try all the options of browsers for your Mac. I do know that people will Macs have got the files just fine by between browsers and making sure that their Adobe Acrobat was up to date.

  36. Jenny says:

    Hi,
    I am trying to download your star wars pages. They download just fine, but when I go to print it it just shows blank pages in the preview and won’t print. What am I doing wrong? I have never had this happen before. Thank you! And thanks for the great worksheets!

    • Cassie says:

      Are you viewing the files in adobe acrobat reader or some other viewer. What part of the is the problem. I just downloaded all the files from the site and was able to print from all of the files from all parts of the Star Wars Pack. I’m not seeing any restrictions on printing for the files either.

      Could you please email me the file you downloaded to: hardingcl @ yahoo . com – Please remove the spaces. This is so I can look at the file.

  37. Vicki says:

    I have been trying to download your multiplication wall cards, but it keeps taking me to the seasonal page instead. I got the blank wall cards to download, it’s just the first set that I can’t get.

    • Cassie says:

      Please read over the help and errors on this post. I would suggest trying a different browser and making sure you Adobe is up to date. These suggestions will help with you being sent to the homepage.

  38. Dorian says:

    Hi Cassie!

    Love your work, it’s helping my 1 year old learn so much!

    I’m having trouble viewing the “sightwordplaydoughtrace-preprimer” file though, I can view the primer and grade 1 files and just about every other file on here except that one.

    Could you see if there is a problem with it? I was able to view it lastnight on my ipad but now it sends me to the home page and it doesn’t matter which computer or device or browser I use, they all go the same place. If I try to download it, it just saves an index.php file to my computer.

    Thanks!
    Dorian

    • Cassie says:

      I did check the file on three computers at home and every one of them got the file just fine. I also had 3 others test it as well and then got the file. Have you rebooted your computer since you tried? I know that has helped some people get the file.

      What browsers did you try?

      • Dorian says:

        On two different computers I’ve tried Internet Explorer and Chrome.
        On my iPad I used chrome and it worked the first time. On my Android phone I used the builtin browser and it didn’t work.

        • Cassie says:

          Try Firefox then. I was able to get it to work on 3 computers with Chrome and Firefox and my table.

          • Dorian says:

            I just tried it at work and finally got a copy to open for me. Sorry for the trouble! I don’t know why my home computers won’t open JUST that one file.

            Thanks again these are great!

          • Cassie says:

            I’m not sure why it won’t open that one file. The suggestions do work. Did you try Firefox at home?

  39. Amy Erdmann says:

    My 3 youngest have loved the abc coloring pages. I mean LOVED! I am trying to download them on my tablet and have tried all the suggestions, plus tried in IE, Chrome and Firefox. It comes back saying acbcolorpages is an invalid pdf file. ? We have just run out of our last copies from when I was able to download it on my now not working laptop. 🙁

    • Cassie says:

      I just checked my tablet and phone and got it just fine. Are you use you have the latest browsers and Adobe Acrobat Reader on your tablet? I check the site and the file is there and working fine. I always tell people the save it to your computer or tablet than going to the site to print copies in case something happens to the site. I know my tablet had issues in chrome browser but got in the firefox table browser just fine.

      I’ll look into it but not sure what else I can do.

      Did you try saving the link rather than just clicking on it?

    • Cassie says:

      I would suggest saving the files to your table from the link instead of opening in the browser on your phone. It seems to help some, but does not seem to fix the problem for pdfs you have already tried.

  40. CarrieHu says:

    hi.thanks for share the printables.but when i finished download.i need password to open.Can you help

  41. Sue says:

    Hi Cassie,
    Thanks so much for sharing such wonderful printables! I have not had a problem downloading any files, but there are just several (of the many that I have downloaded and printed) that I would like to print in color, but for these files “Print in grayscale (black & white)” is the default and grayed out so that I can not uncheck to print them in color.
    The files are the abcletterfind, abcfind-uppercaseonly, abcfind-lowercaseonly, and the two fall-extra-dot files. I have been able to print the other files I’ve downloaded from you in color, so I don’t know why I do not have that option for these. Hope you know the answer!
    Again, thanks so much!

    • Cassie says:

      Okay, I just printed a page from all the pdfs mentioned above from the website directly and all printed in color. Both on the website and ones I have as a backup on my computer.

      I would check the properties on your printer. If that has the gray selected there, it will print in grayscale. It would also make sure you download the files directly to your computer and print in Adobe. That is all that I can suggest to help you out.

      In the case of the grayed out selection, that is to prevent people from editing the files.

  42. Sue says:

    OK – thank you.

  43. Zulma M. says:

    I love the printable section. I am buying some of the books for my grandchildren and this will expand their knowledgde of the stories. Thank you.

    Does the Tot Pack means that it is for toddlers?

    By the way, the title on the Little Red Hen Tot Pack is labeled Little Red Hen Pack Part 2.

  44. Melissa Maurer says:

    I have tried opening the 2nd pack for the Revolutionary War pack on different browsers and different computer with no luck in getting it to open. Is something wrong with the link? The others worked just fine.

    • Cassie says:

      The link is fine and the pdf is on the site. I have checked it on three computers. Did you try all three browsers: IE, Chrome, and Firefox? Did you make sure your adobe acrobat was up to date for your browser plugin as well as your computer? You might also want to try clearing your cache and trying the right click and save as option.

      Most people have had the best luck with firefox when having issues.

  45. Lavena Fisette says:

    Hi! I downloaded the 2016 Hanukkah calendar for Shabbat school tomorrow. I feel a bit silly, but how does it work? Do I create a calendar? It’s to count down the actual nights of Hanukkah, correct? Thanks in advance for any advice. 🙂

    • Cassie says:

      It is something you create a calendar with. You use calendar pocket chart and put the days in it. You can use it any way that you would want.

  46. Angela says:

    Aloha Cassie,

    I have read and tried all of your suggestions above. I can not for the life of me get the sharks part 3 and 4 packs to open and print. I was able to open them fine the other day but couldn’t print at the time. I’ve planned our unit around them for this week but now I can’t seem to access them. Any suggestions?? I’m not sure why I am only having trouble with packs 3 and 4.

    • Cassie says:

      I checked the pdfs are there. It sounds like you ran into the security on the site.

      I always suggest to people to download to their computer and then print. That way you have the file and don’t have to come back to the site for it. That also gives you the file in case something ever happened to the site.

      Did you try all three browsers: IE, Firefox, and Chrome? That is what helps most people.

      • Angela says:

        Thanks for the quick reply Cassie 🙂 I was finally able to access them again via Chrome on my husbands computer. I’ll be sure to download right away in the future. I forgot to mention in my haste this morning, but thank you very much for providing these. My son always loves them. He’s especially excited about Sharks this week 🙂

  47. Karen says:

    I’ve tried all of the above trouble shooting ideas for the Penguin pack. I can get pack 2 & 3 to work just fine, but I can’t get pack 1 or the tot pack to open. When I save as it downloads them as PHP files not PDF files. HELP! 🙁

    • Cassie says:

      If it is sending you to the homepage or gives you a PHP as a file you need to try a different browser. You are hitting the security on the site and the only way to fix that is to use a different browser. Be sure to try all three browsers.

      • Karen says:

        Thanks! I tried that on Jan. 23rd and again today…it’s still not working. I even tried from home thinking it was the server at school and got the same results.
        Thanks anyways.

        • Cassie says:

          You have tried all three browser options: IE, Chrome and Firefox? If you go to the home page you have to try a different browser. I checked the file after your last comment and the files are there.

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