Welcome to the Printable Help and Error page! This page is updated with the most common problems people have with the Printables on the site.
As changes are made on the site new information will be posted here.
Printable Download Pages
All the printables on the site are set up the same way. There is a download section. It has what is in the printables before the pdf. All the printables pdf links are in a blue box with text for the link.
When you click on a pdf link, it is set to download or ask you about how you want to view the file. I recommend downloading them to your computer.
There are two other colored boxes to be aware of. There is a green box for subscriber freebies and a red box around sale items.
Errors & Download Problems
You need to make sure you are opening the files in Adobe Acrobat Reader. It is best if you have it set as your default way to open pdfs.
Please make sure to look for the files in your download section on your computer. All files are set to download or save to the computer now. They are saved to wherever your download folder is.
If you receive the following error: “File does not begin with ‘ %pdf- ‘” you need to update your Adobe Reader to the most current version. Keep in mind the standalone reader and the browser plugin are separate pieces of software and may need to be updated individually.
If you click on the download link and nothing happens, and you have already updated your Adobe Reader, then right click on the links and save as. This will save the PDF to your computer.
If you are sent to the homepage and have updated your Adobe, it means your browser did not send referrer information, or your security software blocked it. Referrer data is required to prevent the most common kind of content theft.
If you are presented with a 301 error page then your browser is set to notify you of redirects rather than following them automatically. However, the only 301 redirect is the one caused by not sending referrer headers, as above.
If none of that works try another browser. I have found most people using IE have not been able to get the PDFs, probably due to its strict default settings.
I hope that this will help everyone that has been emailing me.
Please understand that I can’t email out PDF files. If I did that I would be emailing them all day long and get nothing else done.
If you get an error that is not listed above you can email me about it. Please make sure to provide as much detail about the error you are getting.
Please include the following:
– Error message you got – A screenshot if you can.
– The pdf name or printable name you are having problems with.
– What you have tried already.
Please understand it may take up to 48 hours for me to get back to you during the week and I don’t respond to emails on the weekends.
Printing is recommending from a computer. Ipads and tablets don’t always display the PDFs the same as a computer.
I am aware that some phones and tablets are not allowing people to print the pdfs. I do see a way to change this currently with how the PDFs are secured. Please use a computer to print them out.
1. Make sure you are opening pdfs in Adobe Acrobat Reader. Not All reader open the files the same way.
2. Always print from a computer when possible. They have fewer issues with the files.
Cassie – 3Dinosaurs.com